A chatbot is an Artificial Intelligence (AI) program that simulates human conversation by interacting with people via text or speech. Chatbots use Natural Language Processing (NLP) and machine learning algorithms to comprehend user input and deliver pertinent responses. Chatbots can be integrated into various platforms, including messaging programs, websites, and mobile applications, to provide immediate responses to user queries, automate tedious processes, and increase user engagement. While some chatbots are task-oriented and offer particular responses to predefined questions, others closely mimic human communication. Computer scientist Michael Mauldin first used the term “chatterbot” in 1994 to to describe what later became recognized as the chatbot. The biggest reason chatbots are gaining popularity is that they give organizations a practical approach to enhancing customer service and streamlining processes without making huge investments.
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Matthew Haws 